Reflection of the Coaching Process:
Co-Active Coaching holds the coachee to be creative and having all solutions. The agenda is determined by the coachee, the coach accompanies him/her.
The coaching process helped the coachee recognize the relationships within the system and his part in it. Therefore his attitude and behavior towards employees and director changed. He no longer avoided actively dealing with conflict. This led to a more trusting atmosphere and more openness. Difficulties were addressed more openly and solutions were enacted instead of searching for a guilty party.
Following the rating I asked the coachee to estimate which percentage of the change was due to coaching. This was needed to calculate the Return On Investment (ROI).